Effective Date: November 25, 2024
Shear Sugar Salon (“we,” “our,” or “us”) operates the website https://shearsugarsalon.com/ (“Site”). This Privacy Policy and Terms & Conditions outlines how we collect, use, disclose, and safeguard your information when you visit our Site, use our services, or interact with our tools. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
a. Personal Information
We collect personal information when you fill out forms, engage with chatbots, or otherwise interact with our Site. This may include:
- Name
- Email address
- Phone number
- Other information provided in your inquiries or appointments
b. Non-Personal Information
We collect non-personal information automatically through cookies and tracking technologies, including:
- IP address
- Browser type and version
- Device information (e.g., operating system, device ID)
- Referring pages, pages viewed, time spent on pages, and links clicked
2. Tracking Technologies and Cookies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and optimize marketing efforts.
Tools and Services We Use:
- Google Analytics: Tracks website traffic and user interactions.
- Google Ads: Analyzes ad performance and conversion tracking.
- Meta Pixel (Facebook Pixel): Tracks interactions with ads on Facebook and Instagram.
- Google Tag Manager: Manages tracking tags for analytics and marketing.
- Zoho PageSense: Monitors user behavior, including heatmaps and form submissions.
- Chatbot Integration: Supports customer inquiries and real-time communication.
You can adjust your browser settings to manage or disable cookies. Please note that disabling cookies may limit certain functionalities of the Site.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide salon services
- Analyze and improve the functionality of our website
- Manage marketing campaigns and evaluate their performance
- Communicate with you regarding appointments, promotions, or updates
- Fulfill legal or business obligations
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third-party service providers who assist in:
- Website analytics (e.g., Google Analytics, Zoho PageSense)
- Advertising and marketing campaigns (e.g., Google Ads, Meta Pixel)
- Chatbot services for customer interaction
These partners are obligated to protect your data and only use it as directed by us.
5. Consent to Contact
By providing your contact details on our Site, you consent to receive communications from us via email, phone, SMS, or other methods regarding inquiries, appointments, and promotions. You can opt out of such communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements. Non-personal data may be stored indefinitely for analytical purposes.
7. Security of Your Information
We take reasonable precautions to safeguard your information from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.
8. Your Rights
Depending on your location, you may have the right to:
- Access and obtain a copy of your personal information
- Request corrections or deletions of your data
- Restrict or object to certain processing activities
To exercise these rights, please contact us at [email protected].
9. Updates to This Policy
We reserve the right to update this Privacy Policy and Terms & Conditions at any time. Updates will take effect immediately upon posting to this page. We encourage you to review this policy periodically for changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Shear Sugar Salon
Email: [email protected]
Website: https://shearsugarsalon.com/